ct9990 Privacy Policy

In Introduction

ct9990 ("we", "us", or "the company") operates a safe and transparent online gaming platform for users in Bangladesh. We believe that your personal privacy is a fundamental right. This privacy policy explains how ct9990 collects, uses, stores, and protects your personal information.

By using our services, you are considered to have accepted the terms described in this privacy policy. You must be 21 years of age or older.

1 What Types of Information We Collect

When creating an account and using services at ct9990, we may collect the following types of information:

Personally Identifiable Information

• Full name and date of birth
• National ID number or passport details (for identity verification)
• Email address
• Residential address

Financial Information

• bKash, Nagad, or Rocket mobile banking account numbers
• Bank account details (when bank transfer is used)
• Transaction history and amounts

Technical Information

• IP address and device type
• Browser type and version
• Site usage patterns and session data
• Cookie and local storage data

Gaming Activity Information

• Play history, bet amounts, and results
• Last account login time and location
• Game preferences and experience level

2 How We Collect Information

We collect your information in the following ways:

• Registration Form: Information you provide when creating an account.
• Transaction Processing: Information received from payment gateways during deposits and withdrawals.
• Automatic Collection: Your site usage patterns via cookies, web beacons, and similar technologies.
• Third-Party Verification: Secure third-party services to confirm identity and age.
• Live Chat and Support: Information you share when contacting us.

3 Purpose of Using Your Information

ct9990 uses your information for the following purposes:

3.1 Providing and Operating Services

Your information is needed to create and manage your account, process transactions (bKash, Nagad, Rocket, and bank transfer), and operate all aspects of our services.

3.2 Identity Verification and Security

We verify identity to confirm each user's age and identity, prevent fraud and money laundering, and ensure account security. This is an important part of ensuring responsible gaming.

3.3 Customer Support

Your information is used to provide support through our 24/7 live chat service and to resolve your complaints or questions.

3.4 Responsible Gaming

Your information is used to monitor gaming behaviour, identify problematic gaming patterns, and provide responsible gaming tools.

3.5 Legal Compliance

Your information may be used to comply with applicable laws and regulations, prepare reports for regulatory authorities, and address legal claims.

3.6 Service Improvement

Your information is used for analytical purposes to improve our platform, game selection, and user experience.

4 Data Storage and Security

ct9990 uses industry-standard security technology to keep your information safe:

• SSL/TLS Encryption: All data transmitted on our site is protected by the highest-grade SSL encryption.
• Data Encryption: Sensitive stored data (such as passwords and financial information) is kept in encrypted form.
• Access Controls: Only authorised staff have access to personal information.
• Security Audits: Regular security tests and vulnerability assessments are conducted.
• Firewall Protection: Advanced firewalls and intrusion detection systems are in place.

Your information will be stored on our servers for as long as your account remains active or as needed to provide services. Certain information may be retained for a longer period due to legal obligations.

5 Sharing Information with Third Parties

ct9990 does not sell your personal information. However, certain information may be shared in the following situations:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete transactions. These organisations follow their own privacy policies.

5.2 Identity Verification Services

Limited information is shared with trusted third-party verification services to confirm age and identity.

5.3 Legal Authorities

Required information may be provided in response to court orders, legal processes, or valid requests from government agencies.

5.4 Game Providers

Pragmatic Play, Evolution Gaming, Spribe, and other game providers may receive limited technical information for game operation, but they do not receive your full personal details.

6 Cookie Policy

ct9990 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Necessary for maintaining login sessions and security.
• Functional Cookies: For remembering your preferences and language settings.
• Analytical Cookies: For understanding and improving how the site is used.

You can control cookies by changing your browser settings, but disabling essential cookies may prevent some services from working properly.

7 Your Rights

As a ct9990 user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that your information be used in a limited way for certain purposes.
• Right to Data Portability: The right to receive your information in a portable format.
• Right to Object: The right to object to your information being used for certain purposes.

To exercise these rights, please contact our support team: [email protected]

8 Protection of Minors' Information

ct9990 strictly does not provide services to persons under the age of 21. We do not intentionally collect any personal information from minors. If we become aware that a minor's information has been collected, the relevant account will be closed and the information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

9 Response to Security Breaches

If a data security breach occurs that may put your personal information at risk, ct9990 will take the following steps:

• An immediate investigation into the incident will be launched.
• Affected users will be notified by email as quickly as possible.
• Necessary remedial measures will be taken.
• Security measures will be strengthened to prevent similar incidents in the future.

10 Policy Changes

ct9990 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• The update date on this page will be changed.
• For significant changes, a notice will be sent to your registered email address.
• Continued use of the site after changes will be considered acceptance of the new policy.

We therefore recommend visiting this page regularly.

11 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support is available in Bengali 24/7.

Our privacy team will process your request as quickly as possible.